Account Manager / Senior CX for a US-based management services platform
(PST working hours), LatAm, Argentina
Full Time
Experienced
The company:
Job Engine is a management services platform for residential construction projects in the US, with headquarters in California. They bring a complete outsourced operating system - it’s not just software – their team actually does the work. Leveraging 35+ years of combined experience in construction management and workflow optimization, Job Engine's system completes jobs faster, assures more profitably, and provides a higher degree of customer satisfaction. Today, most of their projects are focused on solar installations as well as residential construction.
The role:
We’re looking for a proactive, detail-oriented Account Manager / Senior CX professional to be the day-to-day point of contact for our B2B clients. Unlike traditional "manager" roles, this position is hands-on, you’ll work directly with clients to understand their needs, troubleshoot issues, and ensure seamless service delivery.
What you’ll do:
Requirements:
This position is only available to Latin America residents.
Job Engine is a management services platform for residential construction projects in the US, with headquarters in California. They bring a complete outsourced operating system - it’s not just software – their team actually does the work. Leveraging 35+ years of combined experience in construction management and workflow optimization, Job Engine's system completes jobs faster, assures more profitably, and provides a higher degree of customer satisfaction. Today, most of their projects are focused on solar installations as well as residential construction.
The role:
We’re looking for a proactive, detail-oriented Account Manager / Senior CX professional to be the day-to-day point of contact for our B2B clients. Unlike traditional "manager" roles, this position is hands-on, you’ll work directly with clients to understand their needs, troubleshoot issues, and ensure seamless service delivery.
What you’ll do:
- Own the client relationship: Be the go-to person for our B2B partners, building trust through responsiveness and problem-solving.
- Collaborate internally: Work with ops, tech, and support teams to advocate for client needs and drive resolutions.
- Proactively identify risks/opportunities: Spot trends in client feedback and translate them into action.
- No corporate fluff: This isn’t a "suit" role—you’ll roll up your sleeves to ensure client success.
Requirements:
- Thrives in a fast-paced, client-facing role (B2B experience a plus).
- Is practical, adaptable, and hates red tape—you’d rather fix a problem than delegate it.
- Strong communication skills in English and Spanish with attitude to provide the best customer service.
- At least 5 years of experience in Customer Service roles.
- Available to work overlapping with the Pacific time zone (PST).
This position is only available to Latin America residents.
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