Customer Service Representative for a US-based management services platform
Remote
Full Time
Mid Level
The company:
Job Engine is a management services platform for residential construction projects in the US, with headquarters in California. They bring a complete outsourced operating system - it’s not just software – their team actually does the work. Leveraging 35+ years of combined experience in construction management and workflow optimization, Job Engine's system completes jobs faster, assures more profitably, and provides a higher degree of customer satisfaction. Today, most of their projects are focused on solar installations as well as residential construction.
The role:
We are looking for a Customer Service Representative who will interact with many different people. The goal is to listen and evaluate how to help the client most effectively. You will:
Requirements:
This position is only available to Latin America residents.
Job Engine is a management services platform for residential construction projects in the US, with headquarters in California. They bring a complete outsourced operating system - it’s not just software – their team actually does the work. Leveraging 35+ years of combined experience in construction management and workflow optimization, Job Engine's system completes jobs faster, assures more profitably, and provides a higher degree of customer satisfaction. Today, most of their projects are focused on solar installations as well as residential construction.
The role:
We are looking for a Customer Service Representative who will interact with many different people. The goal is to listen and evaluate how to help the client most effectively. You will:
- Provide information about the products and services that best suit the customer's needs.
- Open an account if it is not already set up, enter work order information, and schedule the job.
- When our technician has completed the job, close the order by creating an invoice and sending it to the customer.
- Attend phone calls and emails.
- Answer questions about a part for a job, payments or simply acknowledge receipt of an order.
- Upload payments to our system and investigate invoices that are still open.
- Contact the client to check the status of delayed payments.
Requirements:
- At least 2 years of experience in the Customer Service field working fully remote.
- Highly skilled in work organization and attention to details.
- Excellent communication skills with attitude to provide the best customer service.
- Fluent English level.
- Available to work overlapping with the Pacific time zone (PST).
This position is only available to Latin America residents.
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